Kontakt z DodateRujabe
Zapytania o dostawę paliwa i informacje o usługach
Zgłoszenia formularza kontaktowego otrzymują odpowiedź w ciągu 1 dnia roboczego. Dołącz rozmiar floty i lokalizację dla dokładnej oceny usługi. Zapytania telefoniczne obsługiwane poniedziałek-piątek 8:00-18:00 czasu warszawskiego.
Zapytanie o usługę
Zapytaj o informacje
Wypełnij formularz dla wyceny usługi lub ogólnego zapytania informacyjnego. Dołącz szczegóły floty dla dokładnej wstępnej oceny.
Kontakt bezpośredni
Szczegóły kontaktowe
Bezpośrednie kanały komunikacji dla siedziby głównej DodateRujabe i regionalnych centrów serwisowych.
Siedziba główna w Warszawie
Adres:
Warsaw Spire, Plac Europejski 1
00-844 Warszawa, Polska
Telefon: +48 22 847 2639
Email: [email protected]
Godziny pracy:
Poniedziałek-Piątek: 8:00-18:00
Sobota: 9:00-14:00
Niedziela: Zamknięte
Dyspozycja awaryjna (tylko klienci korporacyjni):
Telefon 24/7: +48 22 940 7531
Regionalne centra serwisowe
Centrum Gdańsk:
Obszar portu, dzielnica Przeróbka
Telefon: +48 58 732 4819
Email: [email protected]
Centrum Kraków:
Park logistyczny Nowa Huta
Telefon: +48 12 394 6725
Email: [email protected]
Centrum Wrocław:
Dzielnica Fabryczna
Telefon: +48 71 628 5394
Email: [email protected]
Centra regionalne obsługują lokalne planowanie dostaw i zapytania operacyjne. Ogólne informacje serwisowe i umowy przetwarzane przez siedzibę główną w Warszawie.
Kontakt działowy
Działy wyspecjalizowane
Bezpośrednie informacje kontaktowe dla konkretnych funkcji biznesowych i działów serwisowych.
Dział handlowy
Zapytania nowych klientów, wyceny usług, negocjacje umów, aktualizacje planów
Email: [email protected]
Telefon: +48 22 847 2641
Kontakt: Paweł Wojciechowski, Dyrektor handlowy
Godziny: Pon-Pt 8:00-17:00
Operations Dispatch
Delivery scheduling, route coordination, emergency fuel requests, delivery status inquiries
Email: [email protected]
Phone: +48 22 847 2643
Hours: Mon-Sat 6:00-22:00
Emergency: +48 22 940 7531 (Enterprise clients, 24/7)
Finanse i rozliczenia
Zapytania o faktury, ustalenia płatności, wnioski kredytowe, spory rozliczeniowe
Email: [email protected]
Telefon: +48 22 847 2645
Kontakt: Monika Szymańska, Dyrektor finansowy
Godziny: Pon-Pt 8:00-16:00
Wsparcie techniczne
Problemy dostępu do portalu, wsparcie integracji API, rozwiązywanie problemów systemu monitoringu, pomoc aplikacji mobilnej
Email: [email protected]
Telefon: +48 22 847 2647
Godziny: Pon-Pt 8:00-18:00
Czas reakcji: 4 godziny robocze
Quality Assurance
Fuel quality complaints, documentation requests, laboratory test results, contamination issues
Email: [email protected]
Phone: +48 22 847 2649
Contact: Krzysztof Dąbrowski, Technical Director
Hours: Mon-Fri 8:00-17:00
Zarządzanie kontem
Optymalizacja usługi, przeglądy kwartalne, analiza zużycia, modyfikacje planu (klienci priorytetowi/korporacyjni)
Email: [email protected]
Telefon: +48 22 847 2642
Godziny: Pon-Pt 8:00-17:00
Uwaga: Dostępne dla klientów planu priorytetowego i korporacyjnego
Operating Schedule
Service Availability
Standard operating hours and emergency service availability by service plan tier.
Standard Delivery Hours
Monday-Friday: 6:00-22:00 (all service plans)
Saturday: 6:00-20:00 (all service plans)
Sunday: Closed for Standard plan; available for Priority/Enterprise by arrangement
Public Holidays: Closed except Enterprise plan emergency service
Delivery time windows: 2-hour slots. Example: scheduled 10:00 delivery arrives between 10:00-12:00. Exact arrival notification sent via SMS when tanker 30 minutes from location.
Emergency Service Availability
Priority Plan: Emergency service during standard operating hours (Mon-Sat 6:00-22:00). Response time: 4 hours. Minimum order 3,000 liters. Emergency surcharge: 0.25 zł/L.
Enterprise Plan: 24/7 emergency service including nights, Sundays, and holidays. Response time guarantee: 2 hours within primary service zones. Minimum order 3,000 liters. No surcharge for daytime emergencies; after-hours (22:00-6:00) surcharge 0.35 zł/L.
Emergency situations defined as: unexpected fuel shortage threatening vehicle operations, route changes requiring immediate refueling, equipment failure preventing scheduled delivery. Non-emergency requests outside standard hours subject to availability and full after-hours charges.
Office Hours
Administrative Offices: Monday-Friday 8:00-18:00, Saturday 9:00-14:00
Phone Support: Monday-Friday 8:00-18:00 (general inquiries)
Dispatch Coordination: Monday-Saturday 6:00-22:00
Emergency Dispatch (Enterprise): 24/7/365
Email inquiries answered within 1 business day. Form submissions receive automated confirmation immediately with representative response within 24 hours. Urgent matters: call dispatch during operating hours.
Headquarters Location
Warsaw Office
Administrative offices located in Warsaw Spire building in central Warsaw business district.
Visiting Headquarters
Address: Warsaw Spire, Plac Europejski 1, 00-844 Warszawa
Public Transport Access:
Metro: Rondo Daszyńskiego station (M2 line) - 5 minute walk
Tram: Lines 1, 10, 22, 24 - Rondo Daszyńskiego stop
Bus: Lines 102, 105, 109, 178 - Rondo Daszyńskiego
Parking: Underground parking available in Warsaw Spire complex. Entrance from ul. Jana Kazimierza. Paid parking: 10 zł/hour. Visitor parking validation available at reception for business meetings.
Appointment Requirement: Office visits by appointment only. Contact commercial department or your account manager to schedule meeting. Reception located on ground floor - check in with photo ID. DodateRujabe offices on 3rd floor, suite 305-308.
Contact Questions
Frequently Asked Questions
Common questions about contacting DodateRujabe and inquiry process.
How quickly will I receive response to inquiry?
Contact form submissions receive automated confirmation email immediately upon submission. Representative response provided within 1 business day (Monday-Friday excluding Polish public holidays). Phone inquiries during business hours connected directly to appropriate department - commercial inquiries typically handled in initial call. Email inquiries to specific department addresses (commercial@, dispatch@, etc.) answered within 4-8 business hours during office hours. Emergency dispatch requests for existing clients responded to within 15 minutes.
What information should I provide for service quotation?
Accurate quotation requires: fleet size (number of commercial vehicles), estimated monthly fuel consumption in liters, parking location address or city, vehicle types (trucks/vans/mixed), primary fuel type (diesel/petrol/both), preferred delivery frequency. Optional but helpful: current fuel cost per month, existing fuel source (station/competitor), special requirements (after-hours access, multiple locations, integration needs). Sales representative may request site visit for large fleet inquiries to assess tanker access and develop optimal delivery plan.
Can I visit service centers or observe delivery operations?
Office visits to Warsaw headquarters available by appointment - contact commercial department to schedule. Service center visits (Gdańsk, Kraków, Wrocław) limited due to operational safety requirements and fuel handling regulations. Prospective large clients (potential Enterprise plan) may arrange operational facility tour with advance notice - minimum 1 week scheduling. Delivery observation can be arranged at existing client location with client permission. Safety requirements: closed-toe shoes, no smoking, adherence to driver instructions during fuel transfer operations.
Who should I contact for existing service issues?
Delivery scheduling or status: [email protected] or call +48 22 847 2643. Invoice or payment questions: [email protected] or +48 22 847 2645. Fuel quality concerns: [email protected] or +48 22 847 2649. Portal or technical issues: [email protected] or +48 22 847 2647. Service plan changes or optimization: contact your assigned account manager (Priority/Enterprise) or [email protected] (Standard plan). Emergency fuel needs: +48 22 940 7531 (Enterprise 24/7) or dispatch during business hours (Priority).
Is there customer portal support or training available?
New clients receive portal credentials and user guide via email upon contract activation. Basic portal training included in onboarding - typically 30-minute phone session covering login, delivery scheduling, documentation access, and consumption reports. Technical support available via [email protected] for login issues, feature questions, or report interpretation. Response time: 4 business hours for support tickets. Priority and Enterprise clients have access to account manager for advanced features including API integration and custom reporting setup. Video tutorials available in portal help section covering common tasks.